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电话客服专员 急聘
发布日期  :2019-3-8 14:39:42
招聘人数  :若干
工作地点  :广东佛山;广东广州
薪资待遇  :
职位要求
某世界知名全球规模最大的银行及金融集团下设的环球客户服务中心,现面向社会及各大高校诚挚招聘。在过去的13年中,该中心快速成长,员工数量近5000人,在南中国已独资设立三个营运中心,为中国区、香港区、澳门区、英国区、美国区、加拿大区和日本等全球的金融集团客户提供多元化的、专业、优质营运支持服务,被誉为“客户服务行业的黄埔军校”。 电话客户服务专员Customer Service Officer (保险、综合理财、信用卡等通用) 主要职责是能够快捷、准确及专业地处理有关客户服务的电话查询及投诉,透过优质的电话服务与客户建立及加强良好的关系。快速的调查并解决客户的问题,若不能当场解决问题,能够及时为客户提供适当的推荐人选。利用本职位的优势,积极主动的探索有助于客户服务中心部门扩大银行业务的机会。通过与银行其他各部门保持及时高效的合作关系,确保广州、佛山的客户服务中心能够顺利进行,最大程度提供优质客户服务来协同完成公司的业务目标。 职位要求: - 具大专以上学历,有客服经验者可获优先考虑; - 操纯正粤语,具良好的英语能力; - 有良好电话服务态度、沟通技巧,并擅于建立良好之人际关系; - 懂打字,计算机操作及熟悉互联网操作; - 有积极进取心及团队合作精神; - 欢迎2010/2011届应届毕业生应聘。 Job Duties: - Makes, receives customer calls and resolve customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution; - Issues/problems are effectively investigated and resolved or appropriately referred with recommendations; - Provide extraordinary service through phone interactions with customers, focusing on resolving their requests the first time with an efficient, accurate, professional and courteous manner to create customer loyalty; - Defuse irate customers and resolve challenging inquiries utilising negotiation skills while following guidelines in an effort to satisfy the customer; - Identify and explore opportunities/initiatives which would enhance the call centre contribution to the Bank's business; - Required to maintain an effective working relationship with various departments of the Bank to ensure that the Customer Contact Centre in GZC supports the delivery of business objectives. Requirements: - A diploma or degree in any discipline; - Excellent command of both written and oral English; - Highly self-motivated, positive mindset to meet sales target, willing to work in a dynamic, high pressure environment; - Working experience in sales area preferred but not a must; cross selling with CSO experience is a plus; - Flexibility to work 24 hour flexi-shift; - Attention to details; - Good team player; - Ability to build rapport with people. 成功入职,该公司将提供完善的职业培训(电话礼仪、各种管理技巧课程等等) + 富有竞争力的薪酬福利保障(五险一金、年终绩效奖金、有薪年假等)
联系方式  联系我时,请说是在陶陶宝网上看到的,谢谢!
公司名称:  科锐国际
联 系 人  : 赵霜洁
公司地址  :广东
联系电话  :(0512)62963712
E-MAIL    :
公司传真  :
公司网址  :
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